Help and support

We are here to help

Contact support

For help with Apotela BaZi, email us with your device model, operating-system version and a short description of what happened. Please do not include birth details, relationship notes or photos.

Email support

Before you write

Check that your app and device are up to date, then restart the app. If a particular chart or date behaves unexpectedly, describe the screen and action without sharing private information.

Technical reports

The app can create a reviewable technical report on your device. You decide whether to share it and can remove anything you do not want to send.

Privacy help

Profiles and readings stay local to your device. You can manage them in the app, clear app storage, or uninstall the app. See the Privacy Policy for full detail.