Help centre
Apotela Support
How can we help?
For questions, calculation concerns, accessibility feedback, or problems using the app, contact us by email.
Email support@apotela.comCheck your profile details
Birth date, birth time, birthplace, and the selected nearby city affect chart results. If your birth time is unknown, switch off the exact-time option so Apotela can clearly identify unavailable time-dependent details.
If something looks outdated
Close and reopen Apotela, confirm the date and device time are correct, and install the latest available app update before reporting the issue.
Your information stays local
Apotela has no user account or cloud profile. Uninstalling the app or clearing its storage removes locally saved profiles and settings, and they cannot be recovered by Apotela.
Frequently asked questions
Privacy, unknown birth times, offline use, pricing, scores, and relationship readings.
How calculations work
A simple overview of charts, aspects, forecasts, and Match without the complicated mathematics.
Reporting a bug
Please include your phone or tablet model, operating-system version, Apotela version, what you were doing, and what happened. Screenshots are helpful when they do not contain private information.
Apotela stores technical error reports only on your device. In the app, open You → Private crash and bug reports to review and copy a report. Nothing is sent unless you choose to share it.
Please do not send birth details, relationship profiles, private notes, or other personal information unless it is essential and you intentionally choose to include it.
Response expectations
Support is handled by email. Messages are reviewed as soon as reasonably possible, but an immediate response is not guaranteed.